Vivian: Hello?

Sonia: Well, I am having a lot of aches and pains.

Vivian: Where is the pain? Is it in your joints or muscles?

Sonia: Actually, I think it's both.

Vivian: I am sorry to hear that, but I'm glad you called. Is there anything else?

Sonia: I am tired all the time. I can't sleep at night, so all I do during the day is stay in bed. I can't go to work at all.

Vivian: Okay, how is your mood?